NHTSA Complaint #11363539 — 2013 SUBARU BRZ

THIS IS A COMPLAINT ABOUT THE WORK PERFORMED ON MY VEHICLE FOR THE WTY-84 RECALL. I BROUGHT MY VEHICLE INTO THE DEALERSHIP (ANNAPOLIS SUBARU). AFTER MULTIPLE ISSUES WITH THE WORKMANSHIP MY CAR'S ENGINE IS BLOWN. ANNAPOLIS SUBARU HAS STATED THAT THEY HAVE WORKED ON MY VEHICLE LONG ENOUGH AND WILL NOT FIX THE BLOWN ENGINE. THE WORK THAT WAS PERFORMED WAS DONE DUE TO NEGILENCE WHILE PERFORMING THE RECALL, REQUIRING THOUSANDS OF DOLLARS OF REPAIR, BEFORE THE RECALL WAS RESOLVED. THIS INCLUDED REPLACING MY HEAD DUE TO A VALVE ROCKER BECOMING DISLODGED IN THE ENGINE DURING A TEST DRIVE, BODY WORK THAT NEEDED TO BE FIXED, REPLACEMENT OF A CAM SPROCKET, AND REPLACEMENT OF MY ECU. NOW THAT MY ENGINE IS BLOWN, A COMMON ISSUE DUE TO THIS RECALL, ANNAPOLIS SUBARU IS STATING THAT THE ENGINE FAILURE IS NOT THEIR FAULT. THE RECALL SERVICE WAS PERFORMED AT 140,000 MILES. THE ENGINE FAILURE OCCURED 1000 MILES AFTER THE RECALL SERVICE WAS PERFORMED WHILE I WAS DRIVING THE VEHICLE. I HAD PREVIOUSLY CONTACTED THE DEALERSHIP DUE TO LOUD TAPPING NOISES COMING FROM THE ENGINE COMPARTMENT AND WAS DIRECTED THAT THE NOISES WERE NOT DUE TO ENGINE DAMAGE, BUT DUE TO THE HIGH PRESSURE FUEL PUMP.