NHTSA Complaint #11478397 — 2013 SUBARU BRZ

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11478397
Vehicle 2013 SUBARU BRZ
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

We took the car into the dealership due to an engine light being on and the recall was something they informed us about and we decided to take care of it all at the same time. We have never recieved safety recall information from Subaru. My Son owned the car prior to us and purchased from Subaru dealership. After several weeks of the car being at the dealership and a very large bill we picked up the car and drove 14 miles and the engine light went on again. We returned the car to dealership and they had it another week at least and we picked it up again with no further engine light coming back on. The engine light never turned back on even when the car stalled out and heard a banging sound. We had car towed to Subaru dealership. The car has been there for several weeks and now they are telling us we need to pay 8000.00 to fix. The car seemed to have lost power after we had recall and feel that the our safety was at risk and my Sons safety as well due to not receiving safety recall notification and service of the recall not resolving the issue with the motor in fact making it worse. Subaru of America has let us know they have no responsibility and will not assist us with any repairs even though our car is stuck in another state and clearly this has been an ongoing issue with this make, model, and year. I had experienced the pressing on the brake and feeling acceleration but I thought maybe my foot had slipped or something as it only happened once. I am thankful that we were only driving between 35 and 45mph when the car actually died while driving.

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