NHTSA Complaint #11363387 — 2015 FORD F-350

VEHICLE IS A 2015 FORD F350 DUALLY WITH 36, 875 MILES ON IT. VEHICLE STARTS TO VIOLENTLY SHAKE AT APPROXIMATELY 30-40 MILES PER HOUR ON A CITY STREET. WOBBLE GETS EXCESSIVELY WORSE AT HIGHER SPEEDS SUCH AS DRIVING ON THE INTERSTATE. AFTER NOTICING THE PROBLEM I STOPPED DRIVING THE VEHICLE. THIS WEEK 4 OCT, I TOOK VEHICLE TO OURISMAN FORD IN ALEXANDRIA, VA TO HAVE VEHICLE CHECKED OUT. THEY RECOMMENDED REPLACING DRAG LINK INNER AND OUTER, DRAG LINK TRACK BARD AND JOINT AND STEERING SHOCK DAMPNER. GOT SECOND OPINION FROM MALLOY FORD OF ANANDALE, VA, THEY RECOMMENDED REPLACING ALL OF THE ABOVE BUT ALSO RECOMMENDED REPLACING BOTH LOWER TIE RODS AND AN ALIGNMENT. THE SERVICE DIRECTOR AT MALLOY FORD JOHN PITTS IS THE PERSON THAT INFORMED THAT THIS IS A KNOWN OCCURENCE IN THESE VEHICLES AND CALLED IT A "DEATH WOBBLE". COSTS FOR THESE REPAIRS IS ROUGHLY $2100. I HAVE REACHED OUT TO FORD CUSTOMER CARE CONCERING THIS ISSUE AND WAS TOLD THERE IS NOTHING THEY CAN DO, THAT THIS IS NORMAL WEAR AND TEAR. SPOKE WITH CUSTOMER CARE MANAGER AMANDA ON 7 OCT AND SHE STATED ALTHOUGH SHE UNDERSTOOD MY CONCERNS THAT IT WAS MY PROBLEM AND THERE WAS NOTHING THAT THEY COULD DO. SHE STATED THIS ISSUE COULD BE CAUSED FROM DRIVING ON ROUGH ROADS AND HITTING POT HOLES. I EXPLAINED THAT THE TRUCK HAS NEVER BEEN TAKEN OFF ROAD AND I BEARLY DRIVE IT, HINCE ONLY 36, 875 MILES IN 5 YEARS. SHE STATED THERE WAS NOTHING TO BE DONE ON HER END AND TOLD ME TO HAVE A NICE DAY.