NHTSA Complaint #11362974 — 2012 DODGE GRAND CARAVAN

IN REGARDS TO COOPER TIRES THE MANUFACTURER INFO AND DOT NUMBER TO FOLLOW. I HAVE HAD TWO TIRES WITH FAILURE TO THE RADIAL BELT. ON 8/4/19 I WAS ON MY WAY TO FT. WORTH TEXAS WHEN I THE FRONT LEFT TIRE ON THE DRIVER'S SIDE STARTED THUMPING. I WAS ON HWY 10 IN EAST TEXAS NEAR CANTON AND IN A CONSTRUCTION ZONE THERE WAS NO WHERE TO PULL OVER SO I CONTINUED DRIVING SLOWLY WHICH WAS VERY STRESSFUL. THE TIRE DID BLOW BUT I WAS ABLE TO GET OFF AT A REST AREA (THANK YOU JESUS). I CALLED AAA AND THEY SENT A FAMILY OWNED TOW TRUCK SERVICE OUT. THE MAN SAID I HAD A BULGE IN THE WHAT REMAINED AND TOWED MY VAN TO A WALMART 13 MILES AWAY IN CANTON, I OWED HIM AT THAT POINT $27 OUT OF POCKET FOR THE TOW. HE THEN DROVE ME TO A PET FRIENDLY BEST WESTERN BECAUSE I HAD MY DOG WITH ME. I SPENT APPOX. $120 FOR THE ROOM, PLUS MEAL OF APPROX. $21. THE NEXT DAY I GOT A RIDE FROM AN EMPLOYEE AT THE HOTEL TO WALMART, PAID $128.66 FOR A NEW TIRE, THEN LATER THAT WEEK BALANCING OF $40 AT DISCOUNT TIRE IN DALLAS, TX. BECAUSE WALMART COULD NOT BALANCE THE NEW TIRE DUE TO EQUIPMENT BEING BROKEN. I HAD ANOTHER TIRE GO BAD, WITH TREAD SHIFT A YEAR LATER IN ANOTHER CLAIM FILED WITH YOU. THE REMAINING TWO TIRES I LEFT AT WALMART, AFTER PURCHASING FOUR NEW MATCHING GOODYEAR I SPENT $312.66 ON 9/26/20. AFTER THE SECOND TIRE WENT BAD I CONTACTED JULIE AT COOPER CALL REF# 23-167554 AND WAS TOLD THE TIRES WERE UNDER WARRANTY AND TO RETURN THEM TO WHERE I BOUGHT THE VEHICLE WITH THE NEW COOPER'S ON IT WHICH WAS IN 2018. I DID AND WAS TOLD BY PAMELA CARTER THAT THEY WOULD NOT HONOR THE WARRANTY BECAUSE AUTO NATION ORIGINALLY BOUGHT THE TIRES, BUT DID ADMIT THAT THE TIRE WAS DEFECTIVE. ALL FILED ON A SEPARATE INCIDENT REPORT WITH NHTSA #11362968. IN CONCLUSION, TTWO BAD COOPER TIRES, THE REMAINING TWO I GAVE TO WALMART AS I AM CONCERNED THAT THEY WILL ALSO BLOW OUT. IT IS MY HOPE THAT YOU WILL RECALL THESE TIRES BEFORE SOMEONE IS INJURED OR DIES: DOT U94C 1CW 0715 COOPER M+S 235/60R16 GRAND TOURING