NHTSA Complaint #11362819 — 2016 HONDA HR-V

THE WAY WE START OUR ENGINE IS USING A FOB KEY DEVICE. THE PROBLEM WE HAVE IS THAT SOMETIMES WE HAVE TO PRESS THE START/IGNITION BUTTON A FEW TIMES BEFORE THE VEHICLE TURNS OFF AND ON. MOST OF THE TIME WE HAVE TO KEEP PRESSING THE START/IGNITION BUTTON NUMEROUS TIMES (MORE THAN 10 TIMES) TO TURN IT OFF /ON. WE TOOK IT TO A HONDA DEALER AND WE WERE TOLD THEY COULD NOT FIX IT. THE SAID THE PART NEEDED TO FIX THE PROBLEM WAS NOT CURRENTLY BEING MANUFACTURED. I ASKED IF I COULD PAY FOR IT NOW SO THAT THEY COULD NOTIFY ME WHEN THE PART WAS AVAILABLE, THEY SAID THEY CAN'T DO THAT BECAUSE THEY DON'T KNOW HOW MUCH THE PART WOULD BE OR WHEN IT WILL BE AVAILABLE/MANUFACTURED. I ASKED HOW I COULD FIND OUT WHEN THE PART IS AVAILABLE? THEY SUGGESTED I CALL BACK ONCE A WEEK TO SEE IF THE PART IS AVAILABLE. WE ARE STILL MAKING PAYMENTS ON THIS CAR. WE HAVE NOT DRIVEN IT SINCE WE WERE TOLD IT COULD NOT BE FIXED BECAUSE WE ARE SCARED THE CAR MAY NOT TURN OFF/ON DURING AN EMERGENCY AND WE MAY BE SEVERELY INJURED OR KILLED IF WE EVER HAVE TO TURN IT OFF/ON DURING AN EMERGENCY. I ALSO CALLED MANY KEY SHOPS, CAR ALARM COMPANIES TO SEE IF THEY COULD FIX IT OR REPLACE IT WITH SOMETHING ELSE. EVERYONE TOLD ME THEY COULD NOT FIX IT. I HAVE READ ONLINE THAT IS A MAJOR PROBLEM WITH HONDA VEHICLES. I ASKED THE DEALER WHAT I SHOULD DO IF I AM SOMEWHERE AND I CAN'T TURN ON/OFF THE CAR? THEY SUGGESTED FOR ME TO CALL A TOW TRUCK AND TOW IT TO MY HOUSE. I ASKED THEM WHAT THEY SUGGEST I DO NEXT. THEY SHRUG THEIR SHOULDERS AND SAID 'I DON'T KNOW'. THIS PROBLEM STARTED ABOUT A YEAR AGO BUT IS NOW WORST. SEE ATTACHED PAPERWORK FROM DEALER.