NHTSA Complaint #11362490 — 2016 FORD FUSION

MY CHECK ENGINE LIGHT CAME ON WHEN I STARTED MY CAR TO GO TO WORK ONE MORNING. I GOT MY CODE READER AND PLUGGED IT IN, IT SHOWED P0301 AND P0304 ( GENERIC CODE FOR MISFIRE ON CYLINDERS 1 AND 4). I FIGURED I HAD BAD SPARK PLUGS OR IGNITION COILS SO I REPLACED THEM WITH ALL NEW PARTS. DROVE THE CAR FOR ABOUT TWO DAYS AND THE CHECK ENGINE LIGHT RETURNED AGAIN WHEN STARTING MY CAR. PLUGGED THE CODE READER BACK IN, SAME CODE READINGS. MY CAR IS STILL UNDER AN EXTENDED WARRANTY PLAN SO I TOOK IT TO A REPAIR SHOP. THEY RAN A DIAGNOSTIC TEST AND FOUND THE SAME CODES. AFTER A COUPLE OF HOURS, THEY INFORMED ME THAT THEY WERE GOING TO REPLACE THE FUEL SENSORS BECAUSE THEY BELIEVED THAT WAS THE PROBLEM. THEY REPLACED THE SENSORS AND CLEARED THE CHECK ENGINE LIGHT AND I WAS ON MY WAY. A FEW DAYS LATER THE CHECK ENGINE LIGHT CAME BACK ON WHEN I STARTED MY CAR. I CONTACTED THE REPAIR SHOP AGAIN AND THEY TOLD ME TO BRING IT BACK IN. I DROPPED THE CAR OFF TO THEM FOR 5 DAYS. WHEN THEY CALLED ME BACK THEY SAID THEY WERE UNABLE TO DETERMINE THE CAUSE AND I SHOULD TAKE IT TO THE DEALERSHIP. TOOK THE CAR TO THE DEALERSHIP AND THEY INFORMED ME THAT I NEED TO REPLACE THE ENGINE BECAUSE I HAVE A CRACKED CYLINDER THAT IS LEAKING COOLANT INTO THE ENGINE. THE WARRANTY COMPANY IS TRYING TO DENY MY CLAIM, STATING THAT THE ENGINE OVERHEATED DUE TO IMPROPER MAINTENANCE. I CHANGE MY OWN OIL AND I CHANGE IT WELL BEFORE THE MANUFACTURER'S RECOMMENDATION. I FOLLOW ALL THE SPECIFICATIONS AND USE PREMIUM PRODUCTS SO I KNOW THAT IT IS NOT FROM IMPROPER MAINTENANCE. AFTER DOING SOME RESEARCH I FOUND THAT THIS SEEMS LIKE A COMMON PROBLEM AMONG THESE ENGINE TYPES AND I HAVE EVEN FOUND A FEW WEBSITES WHERE PEOPLE ARE TRYING TO START A CLASS ACTION LAWSUIT. THIS ENTIRE EXPERIENCE/PROCESS HAS BEEN A GIANT HEADACHE. HOPEFULLY THERE IS A RESOLUTION IN THE NEAR FUTURE.