NHTSA Complaint #11361907 — 2008 MERCURY MILAN

I RECEIVED A SAFETY RECALL NOTICE (19S54) IN JANUARY 2020 FOR MY 2008 MERCURY MILAN. THIS NOTICE INDICATED A POTENTIAL ISSUE WITH THE BRAKES ON MY VEHICLE. I AM EXPERIENCING A PROBLEM EXACTLY LIKE WHAT IS DESCRIBED IN THE NOTICE, AND HAVE BEEN HAVING THIS ISSUE FOR A LONG TIME (YEARS). THE OFFICIAL NOTICE FROM FORD/LINCOLN INDICATES "PARTS ARE ANTICIPATED TO BE AVAILABLE LATE FIRST QUARTER 2020." WE ARE WELL BEYOND THE END OF FIRST QUARTER 2020, AND I HAVE HEARD NOTHING FURTHER REGARDING THE ISSUE. OUR FAMILY IS LESS THAN COMFORTABLE CONTINUING TO DRIVE THE VEHICLE, SO THIS INFORMATION IS SORELY NEEDED. IT ALSO REDUCES THE VALUE OF MY VEHICLE TO HAVE AN OUTSTANDING RECALL WITH NO KNOWN REMEDY IN SIGHT. I WOULD REQUEST NHTSA INTERVENE AND REQUIRE FORD/LINCOLN/MERCURY TO PROVIDE, AT A MINIMUM, AN UPDATE TO CUSTOMERS. IF FORD IS ABLE TO CONTINUE PRODUCING NEW VEHICLES AND SELLING THEM, THAT IS CLEAR EVIDENCE THAT THE COVID-19 PANDEMIC IS NOT A VALID EXCUSE FOR NO ACTION ON THIS ISSUE.