NHTSA Complaint #11488072 — 2008 MERCURY MILAN SERVICE BRAKES

Complaint Details

ODI Number	11488072
Vehicle	2008 MERCURY MILAN
Component	SERVICE BRAKES
Date of Incident	October 5, 2022
Date Filed	October 5, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Was not able to drive my car because you had to press the breaks all the way to the ground in order for the vehicle to attempt to stop. A recall was issued for the hydraulic breaks in 2019 and no parts were available for almost a year. Car has been at the dealership being repaired since August 12, but now they are telling us that the hydraulic breaks issues has caused the break master cylinder to fail - leaving the car unsafe and undrivable but they are expecting us to pay for the replacement of the master cylinder when the dealership openly admitted this was directly caused because of the recall

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