NHTSA Complaint #11361864 — 2020 SUBARU OUTBACK

I WAS DRIVING TO THE DEALER BECAUSE I HAD DIFFICULTY STARTING THE VEHICLE BECAUSE OF A LOW BATTERY. I STOPPED AT A STOP LIGHT IN A BUSY INTERSECTION, AND THE AUTO STOP-START SYSTEM SHUT OFF THE ENGINE. WHEN THE LIGHT CHANGED TO GREEN, I PRESSED THE ACCELERATOR AND THE ENGINE DID NOT RESTART. I WAS LEFT WITH NO POWER, IN AN UNSAFE SITUATION, WITH CARS AND TRUCKS HAVING TO SWERVE AROUND ME. I RECEIVED ROADSIDE ASSISTANCE TO JUMP-START THE VEHICLE AND THEY DROVE IT TO THE DEALER. I HAVE SINCE LEARNED THAT THE BATTERY HAD COMPLETELY FAILED AND WILL BE REPLACED UNDER WARRANTY. WE DON'T YET KNOW IF THERE ARE ANY OTHER ELECTRICAL ISSUES THAT CONTRIBUTED TO THE BATTERY FAILURE.