NHTSA Complaint #11361857 — 2016 SUBARU FORESTER

TL* THE CONTACT OWNS A 2016 SUBARU FORESTER. THE CONTACT STATED THAT THE KEY WAS STUCK IN THE IGNITION. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE MADE BEFORE THE KEY RELEASED AND WAS REMOVED FROM THE IGNITION. COLONIAL SUBARU (761 E CHESTER ST, KINGSTON, NY 12401, (845) 339-3330) ACKNOWLEDGED THE THAT FAILURE HAD OCCURRED IN OTHER VEHICLES. THE MECHANIC ATTEMPTED TO TAP THE SHIFT COLUMN TO DISLODGE THE KEY HOWEVER, THE KEY REMAINED STUCK IN THE IGNITION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA FOR ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 25,000. THE VIN WAS NOT AVAILABLE.*DT THE CONSUMER STATED THE REPAIRS WERE MADE AT THE OWNERS EXPENSE BUT CONSUMER COMPLAINED TO SUBARU ABOUT HAVING TO COVER THE COSTS AND SUBARU REIMBURSE THE CONSUMER FOR THE REPAIRS. *TR