NHTSA Complaint #11361650 — 2019 BMW X3

BACKUP CAMERA NOT ON WHEN REVERSING: 1. ~AUG. 2019 WHEN I REVERSED MY CAR, THE BACKUP CAMERA DID NOT SHOW UP. MY CAR WAS IN BMW SPRINGFIELD NJ FOR REPAIR FROM 25 TO 27NOV2019. I WAS TOLD THERE WAS A RECALL (NHTSA CAMPAIGN ID 19V684000) AND SOFTWARE WAS UPDATED. 2.PROBLEM STILL EXISTED, MY CAR WAS IN SAME DEALERSHIP FOR REPAIR ON10FEB2020. 3. RAISED MY CONCERN (LEMON LAW) TO BMW CORPORATE, BMW ARRANGED MY CAR FOR REPAIR ON MAR. 19. 2020 AFTER THE REPAIR, MY REAR CAMERA VIEW WAS BACK BUT THE LEFT IMAGE (SENSING OBSTACLE WAS MISSING). 4. MY CAR WAS IN BMW ON APR. 9 2020 FOR REPAIR, STILL NOT WORKING. 5. MY CAR WAS IN BMW FOR PAIR ON MAY 26, 2020 AND I WAS TOLD TO WAIT THE COMPUTER TO BOOT UP AND THEN DRIVE. 6. I FOLLOWED BMW'S ADVICE, THE LEFT IMAGE (SENSING OBSTACLE WAS MISSING) IS BACK WITHOUT ANY PROBLEM, BUT MY REAR VIEW IMAGE SOMETIME DID NOT SHOW UP. I THINK THE LACK OF AN IMAGE IN THE BACK-UP CAMERA DISPLAY INCREASES THE RISK OF A CRASH, WHICH NEEDS FURTHER INVESTIGATION. PICTURE IS ATTACHED, SHOWING THE WHOLE BACKUP PROCESS, THE REAR VIEW CAMERA WAS MISSING THE IMAGE (~1MIN).