NHTSA Complaint #11361636 — 2018 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11361636
Vehicle	2018 KIA SOUL
Component	ENGINE
Date of Incident	August 20, 2020
Date Filed	September 28, 2020
Mileage	61,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WHILE DRIVING THE VEHICLE TO WORK, VEHICLE CAME TO A COMPLETE STOP AND WOULD NOT TURN ON. AT FIRST THOUGHT IT WAS THE BATTERY BUT THE TOW TRUCK CHARGED THE BATTERY AND WHEN STARTED THE RODS WERE KNOCKING. WE TOWED TO THE DEALERSHIP, REGAL KIA AND THEY DIAGNOSED MY CAR FOR NEEDING A WHOLE NEW ENGINE. IF WE WERE TO DRIVE THE VEHICLE ANY FURTHER THE ENGINE WOULD BLOW. OIL CHANGE WAS JUST A MONTH BEFORE AT THE REGAL KIA DEALERSHIP SO IT WASN'T DUE TO LOW OIL. THE 2018 KIA SOUL HAD 61,000 MILES AT IT AND ENGINE WAS RUINED.

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