NHTSA Complaint #11361627 — 2014 CADILLAC CTS

THIS COMPLAINT IS REGARDING AN ACTIVE RECALL ON MY CADILLAC...MANUFACTURER RECALL NUMBERN192279370 AND NHTSA RECALL NUMBER20V038. I WAS NOTIFIED OF THIS RECALL AND IN MAY 2020 THAT THE PARTS TO FIX THE CAR WERE NOW AVAILABLE. I WENT TO MAKE AN APPOINTMENT FOR THE REPAIR AND THE PARTS WERE NO LONGER AVAILABLE AND WERE ON BACK ORDER. AS OF THIS DATE THE PARTS ARE STILL NOT AVAILABLE. IT SOUNDS LIKE THIS RECALL COULD POTENTIALLY BE A SERIOUS ISSUE, BUT GM SEEMS LIKE THEY ARE DRAGGING THEIR FEET ON FIXING THE PROBLEM! IT WILL SOON BE 5 MONTHS SINCE I WAS NOTIFIED OF THE PARTS SUPPOSEDLY BEING AVAILABLE BUT MY CAR IS STILL NOT REPAIRED. IT SEEMS A BIT UNREASONABLE TO ME FOR THIS TO BE TAKING SOOOO LONG TO FIX A SERIOUS FLAW IN THE DIFFERENTIAL. IS THERE ANYTHING THAT CAN BE DONE TO SPEED THIS PROCESS UP? THANK YOU FOR ANY ASSISTANCE THAT YOU CAN OFFER.