NHTSA Complaint #11361043 — 2011 FORD FUSION UNKNOWN OR OTHER

Complaint Details

ODI Number	11361043
Vehicle	2011 FORD FUSION
Component	UNKNOWN OR OTHER
Date of Incident	September 24, 2020
Date Filed	September 25, 2020
Mileage	230,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

WHEN MY WIFE GOT IN HER CAR TO GO TO WORK, THE DRIVER DOOR WOULD NOT LATCH. WHEN PUSHING THE DOOR ALL THE WAY TO THE CLOSED POSITION IT APPEARED AS IF IT WAS SHUT, BUT THERE WAS NEVER ANY FORCE HOLDING THE DOOR IN PLACE. WE MANAGED TO GET THE DOOR TO APPEAR CLOSED BY ME PUSHING IT SHUT AND HER HITTING THE LOCK BUTTON FROM THE INSIDE. AT THIS POINT, IF SHE ONLY PUSHED OUT A LITTLE BIT ON THE DOOR, IT SEEMED THE LATCH WOULD HOLD. HOWEVER, SHE TOLD ME IT FLUNG OPEN WHEN SHE MADE A RIGHT HAND TURN TO DROP IT OFF AT THE MECHANIC'S. THIS HAPPENED WITHOUT WARNING. THERE HAS A NEVER BEEN ANY PROBLEM WITH THE LATCH OF THE DRIVER DOOR. THIS VEHICLE WAS STATIONARY WHEN WE DISCOVERED THE ISSUE.

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