NHTSA Complaint #11360972 — 2017 HYUNDAI SONATA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11360972
Vehicle	2017 HYUNDAI SONATA
Component	STRUCTURE:BODY
Date of Incident	August 19, 2020
Date Filed	September 24, 2020
Mileage	49,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE TRUCK RELEASE ON MY 2017 HYUNDAI SONATA WOULD NOT OPERATE. IN CHECKING THE RELEASE MECHANISM, I DISCOVERED A PLASTIC PART IN THE TRUNK RELEASE MECHANISM HAD BROKEN. THE REASON FOR THIS COMPLAINT IS THAT THIS BROKEN PART DOES NOT ALLOW THE TRUNK TO OPEN MANUALLY FROM THE INSIDE OF THE TRUNK. IF A CHILD OF ADULT PERSON WAS ACCIDENTALLY OR PURPOSELY PUT IN THE TRUNK, THEY WOULD NOT BE ABLE TO ESCAPE. ATTACHED ARE A COUPLE PHOTOS SHOWING THE TRUNK RELEASE MECHANISM WITH THE YELLOW MANUAL SAFETY RELEASE AND A PHOTO SHOWING THE BROKEN PLASTIC PART. THIS IS A SAFETY ISSUE AND CONSUMERS SHOULD NOT BE FORCE TO PAY TO HAVE THIS PART REPLACED BY THE CAR MANUFACTURER.

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