NHTSA Complaint #11360433 — 2016 SUBARU OUTBACK

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11360433
Vehicle	2016 SUBARU OUTBACK
Component	STEERING
Date of Incident	July 7, 2017
Date Filed	September 22, 2020
Mileage	8,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

CURRENTLY AT LEAST A COUPLE TIMES A WEEK, MY KEY GETS STUCK IN THE IGNITION WHILE SHUTTING OFF VEHICLE TO PARK. YOU CAN TURN THE VEHICLE OFF, BUT YOU CAN'T REMOVE THE KEY. IF I FIDDLE WITH THE SHIFTER AND ROTATE THE STEERING WHEEL, RESTART THE VEHICLE, AND SHIFT IT INTO DRIVE, AND THEN SLAM IT BACK INTO PARK, THEN I CAN TURN THE VEHICLE OFF AND THE KEY WILL COME OUT. . BUT SOMETIMES I HAVE TO REPEAT THE PROCEDURE A FEW TIMES. THIS STARTED WHEN VEHICLE WAS APPROX A YEAR OLD AND I THOUGHT THAT MAYBE I HAD THE STEERING WHEEL NOT IN THE CORRECT LOCATION FOR THE KEY TO BE REMOVED AS TIME PASSED THE PROBLEM GRADUALLY GOT WORSE. I THEN DID SOME RESEARCH AND FOUND THAT A LOT OF OTHERS HAVE EXPERIENCED THIS SAME ISSUE.

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