NHTSA Complaint #11360373 — 2015 KIA SOUL

I GOT A RECALL NOTICE LETTER FROM KIA REGARDING MY KIA SOUL. I TOOK IT IN AND THEY SUPPOSEDLY REPAIRED THE CATALYTIC CONVERTER. STARTING IN AUGUST 2020, MY CHECK ENGINE LIGHT CAME ON. BROUGHT IT TO THE DEALER WHO SUPPOSEDLY FIXED IT AND THEY SAID IT WAS INDEED THE CATALYTIC CONVERTER. THEY PUT IN A REQUEST TO HAVE IT FIXED ONLY FOR CORPORATE TO DECLINE SAYING IT WAS NO LONGER IN WARRANTY AND HAS IT ESCALATED TO THE HIGHER UPS OF CORPORATE. I SPOKE TO MELISSA ON SEPTEMBER 21, 2020 AROUND 3:45-4:00 P.M. EASTERN TIME FOR HER TO TELL ME THEY HAD ALREADY REPAIRED ONCE AT GOOD WILL AT THE DEALER AND A SECOND TIME WILL BE DECLINED. HOWEVER, I EXPLAINED A CATALYTIC CONVERTER SHOULD BE GOOD FOR UP TO 10 YEARS AND THIS PARTICULAR VEHICLE HAD A RECALL THAT AGAIN FAILED. UPON READING ABOUT THE RECALL, I KNOW IT CAN CAUSE A FIRE IF NOT REPAIRED. I DO NOT BELIEVE THEY FIXED THE RECALL/OR THAT THE RECALL PART WAS A DEFECTIVE ONE. PLEASE HELP ME WITH GETTING KIA TO RESOLVE THIS ISSUE. THE DATE BELOW IS AN APPROXIMATE DATE.