NHTSA Complaint #11360242 — 2009 DODGE GRAND CARAVAN

THE WIN MODULE WAS REPLACED UNDER A SAFETY RECALL IN 2017 FOR ABRUPTLY SHUTTING DOWN THE ENGINE WHILE DRIVING. THE MODULE WORKED FINE UNTIL THIS MONTH, THE CAR SUDDENLY DIED TWICE IN THE SPACE OF APPROXIMATELY TWO MILES. I WAS ABLE TO START IT AND IT DID NOT FAIL AGAIN ON THE WAY TO THE DEALERSHIP FOR REPAIRS. THE DEALERSHIP DIAGNOSED THE PROBLEM AS THE WIN MODULE AND REPLACED IT FOR $582. I REQUESTED IT BE COVERED UNDER THE RECALL AND WAS TOLD CHRYSLER WOULD NOT HONOR IT A SECOND TIME. I CONTACTED CHRYSLERS CUSTOMER SERVICE AND WAS TOLD THE RECALL REPLACEMENT PART HAD A 2 YEAR WARRANTY AND THAT THEY WOULD NOT COVER REPLACEMENT. I AM CONCERNED THAT THE ORIGINAL DEFECT IS STILL IN THE MODULE OR THERE IS ANOTHER NEW DEFECT IN THE MODULE. IN ANY EVENT THE PROBLEM OF UNEXPECTED SHUTDOWN OF THE VEHICLE WHILE DRIVING STILL EXISTS. I WOULD HOPE YOU COULD SHOW CHRYSLER THE WISDOM IN FIXING THIS ISSUE AND MAKING THEIR CUSTOMERS WHOLE.