NHTSA Complaint #11359841 — 2012 CADILLAC SRX

HEADLIGHTS ON NORMAL USE SETTING (NOT HI-BEAM) ARE ON BUT SO LOW BRIGHTNESS WISE IT IS IMPOSSIBLE TO DRIVE AT NIGHT USING THEM. YOU HAVE TO USE HI-BEAM ALL THE TIME WHICH IS A LARGER HAZARD FOR US AND OTHERS ON THE ROAD. IN LOOKING CLOSELY AT THE HEADLIGHTS, THE SILVER PART TO MAKE THE REFLECTION WORK, IS ALL BLACK. REPLACING THE BULBS DOES NOTHING TO IMPROVE THE QUALITY OF VISION WHEN USING THE LIGHTS ON THE NORMAL SETTING. A LETTER WAS SENT TO REIMBURSE FOR REPLACEMENTS, HOWEVER, IT HAD TO BE USED IN A SHORT TIME FRAME AND WE WOULD HAVE HAD TO COME UP WITH MORE MONEY THAN WAS GOING TO BE REIMBURSED ACCORDING TO THE DEALER. THIS SHOULD BE A FULL BLOWN RECALL WITH ZERO OUT OF POCKET. IT IS DANGEROUS!