NHTSA Complaint #11359805 — 2014 CADILLAC CTS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11359805
Vehicle	2014 CADILLAC CTS
Component	UNKNOWN OR OTHER
Date of Incident	August 5, 2019
Date Filed	September 18, 2020
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

THE CUE INFOTAINMENT SCREEN CRACKED/WEBBED WHILE MY CAR WAS PARKED IN MY JOBS PARKING LOT. THIS CAUSED ALL FEATURES USING THE SCREEN INCLUDING HANDSFEE FOR CALLS INOPERABLE. THE DEALER STATES THIS IS A KNOWN RECURRING ISSUE WITH THE 2014 CUE SCREENS. APPARENTLY THEY ARE PRONE TO DELAMINATING AND CRACKING DUE TO A POOR MANUFACTURING GM DESIGN. THEY STATED THEY DO NOT HAVE A RECALL FOR THE SCREENS YET AND THE REPAIR WILL BE OUT OF POCKET.

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