NHTSA Complaint #11359788 — 2017 HYUNDAI SONATA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11359788
Vehicle 2017 HYUNDAI SONATA
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I PURCHASED THIS VEHICLE (2017 HYUNDAI SONATA) ON 9/2/20 USED. I HAD PREVIOUSLY TEST DROVE ANOTHER VEHICLE OF THE SAME YEAR/MAKE/MODEL. THE ANTENNA FIN (COVER ON TOP OF THE CAR) WAS MISSING ON BOTH VEHICLES, SO IT'S NOT JUST MINE. THERE IS A FACTORY WARRANTY STILL ON THE CAR, SO I WENT AHEAD AND PURCHASED IT, WITH THE FALSE ASSUMPTION THAT REPLACING THE FIN WOULD BE COVERED BY WARRANTY. AFTER PURCHASE, HYUNDAI HAS REFUSED TO REPLACE THIS PART UNDER WARRANTY, EVEN THOUGH HYUNDAI TSB 16-01-051 ADDRESSES THE EXACT ISSUE. THIS IS A SAFETY ISSUE BECAUSE IF THESE FINS ARE COMING OFF WITH THE SLIGHTEST FORCE, THEY COULD EASILY FALL OFF AT HIGHWAY SPEEDS OR BAD WEATHER, CAUSING DANGER TO OTHER DRIVERS WHO MIGHT BE IN THE PATH OF THE DISLODGED ANTENNA FIN. BASED ON ONLINE FORUMS, THERE IS A NEWER DESIGNED FIN THAT COULD EASILY BE REPLACED ON THESE VEHICLES IF IT WAS SUBJECT TO A RECALL. PHOTO AND TSB ARE ATTACHED.

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