NHTSA Complaint #11355586 — 2015 RAM 1500

TL* THE CONTACT OWNED A 2015 RAM 1500. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING AT 70 MPH, AN ABNORMAL ODOR APPEARED AS FLAMES WERE UNDER THE HOOD. THE DRIVER MERGED TO THE SIDE OF THE ROAD AND EXITED THE VEHICLE WHEN IT ENGULFED IN FLAMES. THE DRIVER SUSTAINED MINOR BURNS TO BOTH LEGS. THE FIRE DEPARTMENT WAS CONTACTED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE POLICE TOWED THE VEHICLE TO THE CONTACTS HOUSE WHERE IT WAS PENDING AN INSPECTION BY THE INSURANCE COMPANY. THE DEALER BUCKALEW CHEVROLET (1100 I-45 S, CONROE, TX 77301) WAS CONTACTED WHERE THE CONTACT PURCHASED THE VEHICLE ON AUG 7,2020 AND INFORMED THE CONTACT THAT THE REPAIR WAS PREVIOUSLY COMPLETED FOR NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT A TECHNICIAN WOULD COME OUT TO HIS RESIDENTS BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.*DT*JB