NHTSA Complaint #11355556 — 2013 FORD C-MAX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11355556
Vehicle	2013 FORD C-MAX
Component	STEERING
Date of Incident	July 29, 2020
Date Filed	September 17, 2020
Mileage	79,678 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

ELECTRIC STEERING RACK FAILED CAUSING NO POWER STEERING. SYMPTOMS STARTED WITH INTERMITTENT LOCKING. LUCKILY THE VEHICLE WAS AT THE DEALERSHIP TO REPLACE FAULTY HIGH ENERGY BATTERY PACK STILL UNDER WARRANTY. REPROGRAMMING DID NOT CORRECT THE ISSUE. IT APPEARS FORD HAD A RECALL FOR HIGHER PRODUCTION MODELS USING THE SAME RACK BUT NOT FOR C-MAX WHICH HAD LOW PRODUCTION. MAJOR SAFETY HAZARD TO LOSE STEERING CAPABILITY.

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