NHTSA Complaint #11355489 — 2015 FORD EXPLORER

THE EXPLORER ONLY HAS 46000 MILES ON IT AND THE WATER PUMP FAILED CAUSING COOLANT TO LEAK. WE PARK IT IN OUR GARAGE AND I'M VERY OBSERVANT SO I NOTICED ALMOST IMMEDIATELY MY WIFE DRIVES THIS WITH OUR CHILDREN IN IT AND WE BOUGHT IT BECAUSE IT WAS SUPPOSED TO BE BUILT FORD TOUGH AND I WAS EXPECTING AT LEAST 100,000 MILES BEFORE THINGS LIKE THIS WOULD START HAPPENING. IF I DIDN'T NOTICE RIGHT AWAY THE CAR MAY HAVE OVERHEATED AND COULD HAVE LEFT MY FAMILY ON THE SIDE OF THE FREEWAY OR IN THE MIDDLE OF A LANE. I TOOK IT THE LOCAL DEALER FOR DIAGNOSIS AND REPAIR. THIS IS WHERE I FOUND OUT IT WAS ACTUALLY THE WATER PUMP. THE TOTAL COST TO REPLACE THE WATER PUMP JUST UNDER $2800 BECAUSE IT IS ACTUALLY IN THE ENGINE. FORDS RECOMMENDATION IS THE WATER PUMP SHOULD BE REPLACED AT 100,000 MILES AND SHOULD ACTUALLY LAST 150'000 MILES. THERE MUST BE SOME ADMISSION OF RESPONSIBILITY ON THEIR PART BECAUSE THE SERVICE WRITER AT THE DEALER ASSURED ME THAT THE PART HAS BEEN UPGRADED SINCE ORIGINAL DESIGN BASED ON A 'B' AT THE END OF THE PART NUMBER. A COMPANY LIKE FORD SHOULD STAND BEHIND THEIR PRODUCT AND IF THEY KNOW THERE IS A ISSUE THEY SHOULD FIX IT.