NHTSA Complaint #11355433 — 2009 MERCURY MARINER ELECTRONIC STABILITY CONTROL (ESC)

Complaint Details

ODI Number	11355433
Vehicle	2009 MERCURY MARINER
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	August 1, 2020
Date Filed	September 16, 2020
Mileage	150,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

VEHICLE SUDDENLY LOSES POWER STEERING ASSISTANCE WHILE DRIVING. IF THE IGNITION KEY IS CYCLED THE POWER STEERING ASSIST MAY FUNCTION AGAIN. THE AFFECTED COMPONENT WAS DETERMINED TO BE THE POWER STEERING CONTROL MODULE (PSCM) WITHIN THE STEERING COLUMN. A RECALL WAS ISSUED FOR THIS IN 2014, HOWEVER ONLY THE SOFTWARE WAS UPDATED WHEN THE VEHICLE WAS BROUGHT IN FOR REPAIR. THE MALFUNCTIONING COMPONENTS WERE NOT REPLACED AND THE ISSUE HAS RETURNED.

Related Complaints for the 2009 MERCURY MARINER

Other ELECTRONIC STABILITY CONTROL (ESC) Complaints

#11045459 — November 12, 2017 — I PURCHASED MY 2009 MERCURY MARINER IN 2015! RECENTLY, AS I WAS UNAWARE OF THE RECALL WITH FORD A FEW YEARS BACK, I'V...

#10991225 — May 23, 2017 — WHILE IN MOTION THE CAR WILL STALL CAUSING ME TO PULL OFF TO THE SIDE OF THE ROAD, TURN THE CAR OFF, THEN BACK ON IN ...

#10546426 — October 1, 2013 — I WAS ON MY WAY HOME IN MY 2009 MERCURY MARINER AND MY CAR STARTED SLOWING DOWN AND WAS ACTING AS THOUGH IT WAS GOING...

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