NHTSA Complaint #11355342 — 2016 FORD F-150

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11355342
Vehicle	2016 FORD F-150
Component	ELECTRICAL SYSTEM
Date of Incident	August 22, 2020
Date Filed	September 16, 2020
Mileage	14,181 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

SAME ISSUE AS REPORT 11308430 - ACTIVATED REMOTE START WITH TRUCK IN DRIVEWAY; WHEN I CAME OUT TO DRIVE AWAY, THE REAR WINDSHIELD WAS SHATTERED. THE CLIMATE SETTINGS ARE SET TO THE FACTORY DEFAULT FOR REMOTE START. THERE WAS NO INDICATION OF THE DEFROSTER CONNECTION ISSUE MENTIONED BECAUSE THIS WAS A WARM SUMMER DAY AND THE DEFAULT SETTING INDICATES THAT THE DEFROSTER SHOULD NOT HAVE ENGAGED AND THE DEALERSHIP SAW NO EVIDENCE THAT IT DID. THE TRUCK IS CERTIFIED PRE-OWNED, BUT FORD CLAIMED THIS TO BE AN ISSUE WITH THE GLASS, WHICH IS NOT COVERED UNDER THIS WARRANTY, THUS FORD WAS UNWILLING TO PROVIDE ASSISTANCE WITH THE REPAIR COST.

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