NHTSA Complaint #11355197 — 2016 FORD EXPLORER

I HAVE A 2016 FORD EXPLORER WITH 94,000 MILES. WE NOTICED THAT THE AC WAS BLOWING HOT AIR SO WE TOOK THE CAR IN FOR A REPAIR ON 9/8/2020. THE DEALERSHIP CALLED US BACK TO INFORM US THAT THE WATER PUMP HAD FAILED WHICH CAUSED ANTIFREEZE TO LEAK INTO AND ON THE AC COMPRESSOR CAUSING IT TO FAIL. WE WERE QUOTED A PRICE OF $2600.00 FOR THE REPAIR THE WATER PUMP. I WAS ALSO TOLD THAT MANY POLICE CRUISERS WITH THE SAME MOTOR ARE HAVING THE SAME ISSUE. FORD RECOMMENDS THAT THE WATER PUMP BE REPLACED AT 150000 MILES' THE MILES ON THE SUV ARE HIGHWAY MILES.