NHTSA Complaint #11355157 — 2018 RAM 2500

TL* THE CONTACT OWNS A 2018 RAM 2500. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). AS PART OF THE RECALL REPAIR, THE ADJUSTER SLEEVE NUT WAS WELDED TO THE DRAGLINK. THE REPAIR WAS PERFORMED AT BROWNING DODGE CHRYSLER JEEP RAM (1983 HAMNER AVE, NORCO, CA 92860, (951) 272-3110). THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE WAS PULLING TO THE RIGHT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ALIGNMENT HOWEVER, THE MECHANIC WAS UNABLE TO PERFORM THE ALIGNMENT DUE TO THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER REFERRED THE CONTACT TO AN AUTHORIZED DEALER TO HAVE A NEW DRAGLINK INSTALLED FREE OF COST. THE DRAGLINK WAS REPLACED HOWEVER, THE FAILURE PERSISTED WITH THE VEHICLE PULLING TO THE RIGHT. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED AN ALIGNMENT. THE CONTACT REFUSED TO PAY FOR THE ALIGNMENT AND THE VEHICLE REMAINED UNREPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.