NHTSA Complaint #11355006 — 2020 CADILLAC CT5
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11355006 |
| Vehicle | 2020 CADILLAC CT5 |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 440 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
WHEN THE VEHICLE IS TRAVELING OVER 50 MPH, AND TAKES SWEEPING TURNS / GRADUAL BENDS ON THE HIGHWAY, IT BECOMES APPARENT THAT TURNING RIGHT IS MUCH HARDER THAN TURNING LEFT. THE STEERING WHEEL IS MUCH STIFFER AND FEELS HEAVIER WHEN MAKING RIGHT TURNS AT SPEED, ALMOST LIKE IT'S PERMANENTLY STUCK IN SPORT MODE WHEN THE WHEEL IS TURNED RIGHT. IT IS CONSTANTLY FIGHTING TO GET BACK TO CENTER WHEN TAKING THOSE RIGHT TURNS AT SPEED. LEFT TURNS ARE FINE. ON TWO OCCASIONS, THE WHEEL SUDDENLY AND VIOLENTLY JERKED LEFT, TRYING TO GET BACK TO CENTER AS I WAS IN THE MIDDLE OF A TURN/GRADUAL BEND ON THE HIGHWAY. I ALMOST CRASHED INTO THE MEDIAN, AND THE OTHER TWO TIMES, ALMOST RAN SIDEWAYS INTO THE CARS TO MY LEFT. THE DEALER "CANNOT DUPLICATE" HAS NOT CHECKED ALIGNMENT, OR TAKEN OTHER STEPS TO INVESTIGATE. I BOUGHT THE CAR NEW, AND HAVE OWNED IT FOR LESS THAN TWO WEEKS.
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