NHTSA Complaint #11354878 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE STEERING WHEEL FAILED. THE DRIVER KEPT THE STEERING WHEEL UNDER CONTROL AND MOVE INTO THE SLOW LANE WHILE CONTINUING TO DRIVE. THE CONTACT STATED THAT THE STEERING SYSTEM FAILURE WARNING LIGHT ILLUMINATED ON THE INSTRUMENTAL PANEL WHEN THE FAILURE OCCURRED. THE VEHICLE WAS TOWED TO LEWIS J C FORD (9505 ABERCORN STREET SAVANNAH, GEORGIA, 31406, (912)-210-5677) TO BE DIAGNOSED. THE MECHANIC LOCATED THE FAILURE AT THE STEERING WHEEL RACK AND PINION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.*DT*JB