NHTSA Complaint #11354875 — 2014 CADILLAC SRX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11354875
Vehicle	2014 CADILLAC SRX
Component	ELECTRICAL SYSTEM
Date of Incident	September 13, 2020
Date Filed	September 14, 2020
Mileage	57,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

MY CUE SCREEN IS NO LONGER FUNCTIONING. 1) BACK UP CAMERA IS NO LONGER VISIBLE WHEN PARKING MY CAR. 2) GPS IS NO LONGER AVAILABLE BECAUSE I CANNOT GET INTO THE SYSTEM, I HAVE TO USE MY CELL PHONE FOR GPS ON THE HIGHWAY MAKING IT UNSAFE DUE TO THE SUPER SMALL SCREEN INSTEAD OF THE LARGE CUE SCREEN IN THE CADILLAC SRX I PURCHASED. 3) YOU CAN NO LONGER PAIR YOUR CELL PHONE WITH THE BLUETOOTH IN THE CADILLAC, BECAUSE THE TOUCH SCREEN WILL NOT FUNCTION. THIS MAKES MY VEHICLE NO LONGER HANDSFREE. 4) RADIO STATIONS AND XM NO LONGER AVAILABLE AND OTHER OPTIONS.

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