NHTSA Complaint #11354866 — 2016 HONDA CR-V SUSPENSION

Complaint Details

ODI Number	11354866
Vehicle	2016 HONDA CR-V
Component	SUSPENSION
Date of Incident	September 1, 2017
Date Filed	September 14, 2020
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2016 HONDA CR-V. THE CONTACT STATED THAT WHEN HE TOOK THE VEHICLE IN FOR SERVICING AND AN ALIGNMENT AT 10,000 MILES, NORTHSIDE HONDA (9100 SAN PEDRO AVE, SAN ANTONIO, 78216, TX (210) 729-5619) INFORMED HIM THAT THE REAR WHEELS WERE BENT INWARD. DUE TO THE FAILURE, THE MECHANIC WAS UNABLE TO GET THE REAR WHEELS TO ALIGN PROPERLY. THE MECHANIC STATED THAT THE VEHICLE JUST BARELY MET THE MANUFACTURER SPECS. THE REAR DRIVER'S SIDE STRUT WAS DAMAGED AND THE CONTACT WAS INFORMED THAT THERE WAS A CHARGE TO REPLACE THE PART. THE CONTACT STATED THAT THE DEALER ADMITTED TO A FACTORY DEFECT IN THE SERVICE VISIT SINCE THE INITIAL ALIGNMENT CHECK IN 2017. THE MANUFACTURER HAD NOT BEEN CONTACTED YET. THE REPAIR WAS PENDING AT AN UNKNOWN DEALER. THE FAILURE MILEAGE WAS 10,000.

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