NHTSA Complaint #11354617 — 2017 CHEVROLET SILVERADO 2500

TRUCK HAD 13758 MILES AND A/C WOULD NOT WORK IN TEMPERATURES ABOVE 100 DEGF WHEN SITTING AT IDLE. WHILE MOVING THE SYSTEM WOULD COOL A LITTLE. INITIALLY TOOK TO ALL AMERICAN CHEVY OF MIDLAND AND THEY COULD NOT REPLICATE THE PROBLEM. TOOK THE TRUCK TO A SECOND DEALERSHIP, SEWELL GMC OF MIDLAND AND THEY WERE ALSO UNABLE TO REPLICATE THE PROBLEM. I TOOK THE TRUCK BACK TO SEWELL GMC OF MIDLAND AND THEY WERE ABLE TO FIND THE PROBLEM. THE FAN CLUTCH WAS REPLACED. THEY WERE UNABLE TO REPAIR IT UNDER WARRANTY SINCE IT WAS 4 MONTHS OUT OF WARRANTY WITH 29599 MILES. I HAD TO PAY FOR 40% OF THE REPAIR COST DESPITE THE ISSUE FIRST OCCURING WHILE IN WARRANTY. BUT BECAUSE THE TWO DEALERSHIPS COULD NOT DIAGNOSE A BAD FAN CLUTCH I WAS STUCK WITH 40% OF THE BILL. GM CUSTOMER SERVICE INVOLVED, GAVE ME A $100 SERVICE VOUCHER. LETTERS SENT TO CEO AND VP OF GLOBAL MANUFACTURING. NO RESOLUTION BECAUSE THE "FACTORY TRAINED TECHNICIANS" WERE UNABLE TO FIND THE PROBLEM.