NHTSA Complaint #11354604 — 2020 TESLA MODEL 3

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11354604
Vehicle	2020 TESLA MODEL 3
Component	ELECTRICAL SYSTEM
Date of Incident	September 12, 2020
Date Filed	September 12, 2020
Mileage	5,286 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

CHARGING PORT, PLASTIC TIP OF ONE OF THE CHARGING PINS BROKE OFF AND WAS STILL INSIDE THE PORT. IT WAS OBSTRUCTING THE CHARGING HANDLE, NOT ALLOWING IT TO FULLY SEAT. THE CAR WAS SHOWING AN ERROR MESSAGE SAYING THERE IS A PROBLEM WITH THE CHARGING CABLE. I FOUND THE OBSTRUCTION AND REMOVED IT WITH A TOOTHPICK. THE ERROR MESSAGE WENT AWAY HOWEVER ONE CHARGING PIN IS NOW MISSING ITS PLASTIC TIP. THE ONE I REMOVED FROM THE PORT WAS BROKEN AND UNUSABLE. CAR HAS ONLY 5000 MILES ON IT. THIS IS THE SAME ISSUE NOTED IN ANOTHER SERVICE BULLETIN THAT SAYS IT ONLY AFFECTS 2018 VEHICLES. OBVIOUSLY THAT IS NOT TRUE. THIS CAR IS A 2020 AND IT IS STILL HAPPENING.

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