NHTSA Complaint #11354494 — 2017 FORD ESCAPE

I PURCHASED A FORD ESCAPE IN DECEMBER OF 2017. IN JUNE OF 2018 I BROUGHT IT IN TO A FORD DEALER DUE TO THE CAR PULLING FORWARD WHEN IT SHIFTED IT WAS 23,475 MILEAGE. THE DEALERSHIPS MECHANIC TESTED IT FOR TRANSMISSION CODES AND CAME UP WITH P0300. HE TEST DROVE AND CHECKED FLUID LEVEL AND SAID IT WAS OK. MARCH 2019 AT 39,473 MILEAGE I TOOK IT TO THE DEALERSHIP BECAUSE IT WOULD JUMP WHEN I SHIFT INTO REVERSE. THEY DID AN TRANSMISSION DIAGNOSIS AND STATED NO CODES APPEARED. THEY DID A IDS SCAN TOOL TO WATCH SOME TYPE OF DATA AND FOUND A LINE PRESSURE HIGHER THAN NORMAL DURING ENGAGEMENT, THEY RESET IT. CLEARED TRANSMISSION ADAPTIVE TABLES. AUGUST 2020 TOOK IT BACK TO DEALERSHIP AT 80,462 MILEAGE BECAUSE IT WOULD LUNGE FORWARD AT A STOPPING POSITION AT ACCELERATION. THE DEALERSHIP MECHANIC PERFORMED A ATD AUTOMATIC TRANSMISSION DIAGNOSIS, FOUND NO CODES STORED, HOWEVER, FOUND THE TRANSMISSION FLUID VERY BLACK AND BURNT. THEY FOUND WHEN TEST DRIVING HARSH UP AND DOWN SHIFT. THEY TOLD ME THEY HAD TO OVERHAUL THE TRANSMISSION TO FIND THE PROBLEM. THEY QUOTED ME $ 2000-5000 PRICE. I DID NOT HAVE IT. IT HAS BEEN THREE WEEKS AND I AM CONCERNED IF MY TRANSMISSION FLUID WAS BLACK AND BURNT WHY DID THEY NOT CHANGE IT? THEY ONLY CHARGED ME FOR THE TRANSMISSION DIAGNOSIS.