NHTSA Complaint #11354328 — 2010 NISSAN MURANO

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11354328
Vehicle 2010 NISSAN MURANO
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 104,010 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

WHEN I AM DRIVING AND PRESS THE BRAKE PEDAL TO STOP THE VEHICLE, THE BRAKE PEDAL GOES SOFT AND DOWN TO THE FLOORBOARD. I HAVE TO PUMP THE BRAKE IN ORDER FOR THE CAR TO STOP. THIS DOESN'T HAPPEN ALL OF THE TIME, BUT IT IS HAPPENING AT LEAST ONCE A DAY.IT HAS HAPPENED WHEN I AM DRIVING ON A CITY STREET OR WHEN I AM ON THE FREEWAY.I HAVE HAD TO SWERVE AND DRIVE OFF THE ROAD IN ORDER TO AVOID AN ACCIDENT. I HAVE TAKEN THE CAR TO TWO DEALERSHIPS, THEY CHECK THE CAR AND CAN'T REPLICATE THE PROBLEM AND SAY NOTHING IS WRONG WITH THE BRAKES. I AM AFRAID TO DRIVE THE CAR. I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT THE 2009 NISSAN MURANO HAS HAD A RECALL (NHTSA CAMPAIGN 18V916000) WITH THE IDENTICAL SYMPTOMS MY VEHICLES IS EXHIBITING. THE PROBLEM IS THE ABS ACTUATOR. MY CAR WAS MANUFACTURED IN 2009 WITH THE DEFAULT PARTS, YET IT WAS NOT PART OF THE RECALL. THIS FAULTY BRAKE SYSTEM CAN BE FATAL IF NOT ADDRESSED. THE COST OF THE REPAIRS IS IN EXCESS OF $2,000 AND NISSAN SHOULD PAY FOR THE REPAIR FOR THE FAULTY ABS ACTUATOR. I NOW HAVE A CAR PARKED IN THE GARAGE BECAUSE I AM AFRAID TO DRIVE MY CAR AND HAVE TO WAIT TO SAVE UP TO PAY FOR THE REPAIR. PLEASE LOOK INTO THIS ISSUE BEFORE SOMEONE IS SERIOUSLY INJURED.

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