NHTSA Complaint #11354308 — 2012 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11354308
Vehicle	2012 FORD FLEX
Component	STEERING
Date of Incident	August 19, 2020
Date Filed	September 10, 2020
Mileage	116,062 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2012 FORD FLEX. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO DISENGAGE AND DRIVE. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO LOCAL DEALER PENSKE FORD LOCATED AT 8970 LA MESA BLVD, LA MESA, CA 91942, (619) 464-7777, WHERE IT WAS DIAGNOSED WITH NEEDING STEERING GEAR TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 116,062. *DT

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