NHTSA Complaint #11354080 — 2019 RAM 3500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11354080
Vehicle 2019 RAM 3500
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 4,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I HAVE A 2019 RAM 3500 WITH THE 6.7L CUMMINS ENGINE AND AISIN TRANSMISSION. THE TRUCK CURRENTLY HAS 9255 MILES ON IT. SOON AFTER PURCHASE, I NOTICED SEVERAL ISSUES WITH THE TRANSMISSION. ISSUE #1 WAS A HESITATION OR LERCHING AT CERTAIN MPH (35-40). I TOOK IT INTO A LOCAL DEALER FOR DIAGNOSIS AND THEY DETERMINED THAT THERE WAS A TSB(TECHNICAL SERVICE BULLETIN) THAT THE TRANSMISSION CONTROL MODULE NEEDED UPDATED. THAT SERVICE WAS PERFORMED BUT DID NOT RECTIFY THE HESITATION AND LERCHING. ROUND 2 AT A DIFFERENT DEALER WITH THE SAME ISSUES AND THE DIFFERENT DEALER PERFORMED A "DEALER QUICK LEARN" BASICALLY WIPING THE COMPUTER CLEAN AND RELEARNING MY DRIVING STYLE. TO THIS DATE, TRANSMISSION STILL ACTS THE SAME. RECENTLY ON 4 OCCASIONS, I'VE NOTICE A SEVERE LAG WHEN ENTERING THE HIGH FROM A STOPPED POSITION. IF I'M ENTERING THE HIGHWAY EITHER FROM A STOP SIGN, ESPECIALLY ON AN INCLINE, THE TRANSMISSION SLIPS BEFORE THE TRANSMISSION CATCHES AND THERE IS NO ACCELERATION UNTIL THE TURBO SPOOLS UP ENOUGH. SAME GOES FOR PASSING OR MAKING AN EVASIVE ACTION TO AVOID. EXTREME LAG IN THE THROTTLE FOR AT LEAST 2-3 SECONDS BEFORE THE TRUCK RESPONDS. I'M SURE THAT THIS IN NOT YOUR FIRST COMPLAINT WITH THIS TYPE OF VEHICLE AND IT IS VERY UNSAFE TO SAY THE LEAST. I AM REQUESTING NHTSA TO LOOK INTO THIS MATTER AND SIMILAR COMPLAINTS

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