NHTSA Complaint #11353957 — 2020 SUBARU OUTBACK

TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 45 MPH EXITING THE HIGHWAY, THE VEHICLE STARTED TO SHAKE THEN STALLED. THE CHECK ENGINE, OIL AND BATTERY WARNING LIGHTS ILLUMINATED. THE CONTACT PUT THE VEHICLE IN PARK QUICKLY. THE CONTACT WAS IN THE MIDDLE LANE WITH NO SHOULDER. THE CONTACT WAITED THIRTY SECONDS TO RESTART THE VEHICLE. THE STARTED TO SHAKE AGAIN. THE VEHICLE WAS UNABLE TO RESTART. THE TOW TRUCK OPERATOR ATTEMPTED TO RESTART THE VEHICLE BUT WAS UNABLE TO. THE VEHICLE WAS TOWED TO REYNOLDS' SUBARU (268 HAMBURG RD, LYME, CT 06371) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE REMAINED AT THE DEALER. THE CONTACT MENTIONED THAT THE DEALER INFORMED HER THAT NATIONAL SUBARU INFORMED THEM TO RETURN THE VEHICLE BECAUSE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT MENTIONED THAT SHE DIS NOT WANT TO DRIVE THE VEHICLE BECAUSE SHE TRANSPORTED HER GRANDCHILDREN IN THE VEHICLE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE REMAINED AT THE DEALER FOR TWO WEEKS AND A DAY STILL UNREPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE NUMBER WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 10,950.