NHTSA Complaint #11353506 — 2014 CHRYSLER TOWN AND COUNTRY

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11353506
Vehicle	2014 CHRYSLER TOWN AND COUNTRY
Component	SEATS
Date of Incident	September 7, 2020
Date Filed	September 7, 2020
Mileage	72,437 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

WHILE PARKED IN A PARKING LOT, BEFORE VEHICLE WAS STARTED, THE PASSENGER HEADREST EXPLODED FORWARD WITH A BANG. UPON INSPECTION, THE PLASTIC PIECE THAT IS DESIGNED TO RETAIN THE AHR DEVICE FAILED. HEADREST IS UNUSABLE.

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