NHTSA Complaint #11628085 — 2014 CHRYSLER TOWN AND COUNTRY

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11628085
Vehicle	2014 CHRYSLER TOWN AND COUNTRY
Component	SEATS
Date of Incident	November 30, 2024
Date Filed	November 30, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

2014 Chrysler Town and Country: While in motion, headrest and back of seat sounded like they "exploded". Headrest had broken and snapped forward thrusting head downward towards steering wheel. Back of seat lunged forward at the same time. Now air bag light is on in vehicle. This caused headache, neck pain, back pain, and pain sensitivity to hearing.

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#11585142 — April 25, 2024 — The passenger seat headrest deployed without warning. I slowly pulled out of a parking lot and proceeded down the roa...

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