NHTSA Complaint #11353194 — 2015 KIA SOUL

TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHILE ACCELERATING WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT STATED THAT SHE HAD TAKEN HER VEHICLE TO AN INDEPENDENT MECHANIC WHERE THEY DISCOVERED NO OIL IN THE VEHICLE DESPITE RECEIVING AN OIL CHANGE LESS THAN A MONTH PRIOR. THE CONTACT HAD HER OIL REPLENISHED THAT SAME DAY BY THE MECHANIC. ONE DAY UPON ENTERING HER VEHICLE, THE ENGINE FAILED TO START UP AFTER MULTIPLE ATTEMPTS. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO STEVE SCHMITT KIA (11655 NEW HALLS FERRY ROAD, FLORISSANT, MO 63033) WHERE SHE WAS INFORMED THAT THE CATALYTIC CONVERTER WAS DEFECTIVE AND THAT HER ENGINE NEEDED TO BE REPLACED. UPON INVESTIGATION, THE CONTACT DISCOVERED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) WHICH SHE LINKED TO HER FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 125,760.