NHTSA Complaint #11353154 — 2006 JEEP LIBERTY

TL* THE CONTACT OWNS A 2006 JEEP LIBERTY. THE CONTACT STATED THAT WHILE IN LINE AT A FAST FOOD DRIVE THRU, THE VEHICLE STARTED MAKING AN ABNORMAL SQUEAKING SOUND AS THE CONTACT BEGAN TO COAST FORWARD, WITHOUT WARNING. AS HE PROCEEDED TO MAKE A LEFT TURN, THE LOWER BALL JOINT SEPARATED FROM THE CONTROL ARM RESULTING IN AN UNKNOWN FLUID LEAKING FROM THE VEHICLE. BECAUSE OF THE BALL JOINT SEPARATION, THE FRONT PASSENGER'S SIDE TIRE POPPED OUT OF PLACE. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO HIS RESIDENCE. THE FOLLOWING DAY THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THE VEHICLE WITH A FRACTURED CONTROL ARM THAT NEEDED TO BE REPLACED. THE CONTACT THEN CALLED DELLEN CHRYSLER JEEP DODGE (2640 W. MAIN ST, GREENFIELD, IN 46140) WHERE HE WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). THE MANUFACTURER WAS ALSO NOTIFIED OF THE FAILURE AND IT WAS CONFIRMED THAT THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 139,000. THE VIN WAS UNAVAILABLE.