NHTSA Complaint #11353125 — 2014 TESLA MODEL S

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11353125
Vehicle	2014 TESLA MODEL S
Component	POWER TRAIN
Date of Incident	September 2, 2020
Date Filed	September 4, 2020
Mileage	156,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE CENTER SCREEN TURNED OFF, AND THE CLIMATE CONTROL SYSTEM, TRACTION CONTROL, STEERING CONTROL, AND MOST OTHERS SYSTEMS COULD NO LONGER BE CHANGED FROM WHAT APPEARS TO BE RANDOM SETTINGS. I BELIEVE THIS IS REFERRED TO AS EITHER THE EMMC OR MCU FAILURE. TESLA'S ROADSIDE ASSISTANCE WOULD NOT TOW THE CAR AND TOLD ME TO DRIVE IT TO THE SERVICE CENTER. THE SERVICE CENTER SAYS THE REPAIR IS NOT COVERED BY THE 8 YEAR UNLIMITED MILE WARRANTY BECAUSE THE DRIVE TRAIN IS NOT AFFECTED HOWEVER YOU CANNOT CONTROL THE DRIVE TRAIN OR SUSPENSION SYSTEM WITHOUT THE CENTER SCREEN. TESLA WANTS $1400 TO REPLACE THE MCU WITH ONE THEY ADMIT WILL EVENTUALLY FAIL.

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