NHTSA Complaint #11353095 — 2017 LINCOLN MKZ

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11353095
Vehicle	2017 LINCOLN MKZ
Component	ENGINE
Date of Incident	August 25, 2020
Date Filed	September 3, 2020
Mileage	38,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

PURCHASED CPO WITH 38K MILES ON IT. A WEEK AFTER OWNING SMOKE EMITTED FROM EXHAUST, CHECK ENGINE LIGHT CAME ON AND CAR WAS ROUGH TO START, IDLING HARD. CAR MELTED STRONGLY OF ANTIFREEZE BUT NO VISIBLE LEAKS. LINCOLN DID INSPECTION AND SAYS NEEDS A NEW ENGINE DUE TO COOLANT LEAKING INTO CYLINDERS AND PISTONS FAILING. ENGINE IS ON BACKORDER FOR TWO MONTHS. THIS SEEMS TO BE A KNOWN PROBLEM. WE ARE EXTREMELY UNHAPPY. HAVEN'T EVEN HAD THE CAR TWO WEEKS BEFORE THIS STARTED HAPPENING. WE WANT OUT OF THIS CAR!

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