NHTSA Complaint #11353057 — 2018 CHRYSLER PACIFICA

VEHICLE WAS PURCHASED NEW IN MARCH 2019 OFF THE SHOWROOM FLOOR FROM A DEALER IN MORTON, IL. IT HAD RADIO PROBLEMS FROM THE BEGINNING AND WAS NOTED ON MY FIRST SERVICE VISIT 6/4/19. THE RADIO WOULD FREEZE ON THE LOADING SCREEN AND NEVER OPERATE. I WAS TOLD TO WAIT FOR SOFTWARE UPDATES REGARDLESS OF THE AMOUNT OF PICTURES AND VIDEOS I SHOWED THE TEAM MEMBERS OF WHAT WAS GOING ON WITH THE RADIO FREEZING AND REBOOTING, NOT TO MENTION THE WI-FI ISSUES. FAST FORWARD TO JULY OF THIS YEAR AND THE WHOLE RADIO AND ASSOCIATED SAFETY FEATURES WENT OUT. I WAS DRIVING 1,000 MILES FROM MY NEW HOUSE IN NC BACK TO IL FOR A VISIT AND 90 MINUTES INTO THE DRIVE THE RADIO AND CLIMATE CONTROLS ALL WENT OUT. I WAS THEN DRIVING IN THE RAIN, IN THE MOUNTAINS, WITHOUT A WAY TO DEFOG MY WINDSHIELD. I'M VERY FAMILIAR WILL PULLING THE FUSE TO RESET THE RADIO (AS NOTED IN OTHER SERVICE VISITS), BUT EVEN THAT DIDN'T FIX IT THIS TIME. FOR MUCH OF THE DRIVE I HAD HEAT INSTEAD OF AC IN THE DRIVER'S AREA. CAMERAS WERE NOT FUNCTIONAL DURING THIS TIME AND THE LANE ASSIST AND CROSS TRAFFIC ALERT WAS INTERMITTENT. I ARRIVED TO CENTRAL IL LATE AT NIGHT ON THURSDAY, JULY 23RD, NOW 600 MILES OUTSIDE THE 36K WARRANTY. I BROUGHT THE VEHICLE IN TO PULL CODES ON FRIDAY, AS INSTRUCTED. I WAS TOLD NO ONE COULD HELP ME AT THAT POINT AND TO JUST COME FOR MY OIL CHANGE ON THE 29TH. ON THE 29TH, MY COMMENT ON THE RADIO WASN'T EVEN ACKNOWLEDGE BY THE SERVICE REP AND THERE ARE NO NOTES ON THE SERVICE RECEIPT ABOUT IT. ON FRIDAY, AUGUST 28TH, THE RADIO STARTED REBOOTING EVERY 3 TO 4 MINUTES. I HAVE NO USE OF SAFETY FEATURES OR CAMERAS. THE BATTERY THEN DIED FROM REBOOTING THE COMPUTERS REGARDLESS OF OPERATION. BOTH SLIDING DOORS WERE DISABLED. THE BACK HATCH DOESN'T OPEN AT ALL. UCONNECT SAFETY LOCATION FEATURES WERE NOT WORKING.