NHTSA Complaint #11352847 — 2013 DODGE DURANGO

TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS AT A STAND STILL, WHEN THE VEHICLE FAILED TO START. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS ABLE TO START THE VEHICLE LATER. THE VEHICLE WAS TAKEN MT HOME CHRYSLER JEEP DODGE (2800 AMERICAN LEGION BLVD, MOUNTAIN HOME, ID 83647, 208) 580-1000), WHERE IT WAS DIAGNOSED WITH NEEDING THE TIMING COVER TO BE REPLACED. THE VEHICLE WAS TAKEN LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE LOCATED AT 222 S AUTO DR, BOISE, ID 83709, (208) 514-0835, WHERE IT WAS ALSO DIAGNOSED WITH NEEDING THE TIMING COVER TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM BOISE FOR A SECOND TIME TO BE MADE AWARE OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE DEALER REPLACED THE FUEL PUMP RELAY. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE AND WAS TAKEN BACK TO DEALER. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS 104,000.