NHTSA Complaint #11352816 — 2016 TESLA MODEL S

THE EMMC FLASH MEMORY IS FAILING, LEADING TO THE MAIN SCREEN BLACKING OUT FOR SEVERAL MINUTES BOTH WHILE DRIVING AND WHEN AT STOP AND WHEN THE CAR IS BOOTING UP. THIS PREVENTS ADJUSTMENT OF SEVERAL COMPONENTS INCLUDING CLIMATE (FANS, DEFOG, AC), MANUAL LIGHTING, CRUISE CONTROL/AUTOPILOT, ETC. IT HAS BEEN HAPPENING FOR OVER A MONTH, PROGRESSIVELY GETTING WORSE. TESLA IS TELLING US WE HAVE TO REPLACE THE FLASH MEMORY (~$500, BUT THERE IS NO GUARANTEE THE PROBLEM WON'T REOCCUR), OR REPLACE OR UPGRADE THE MCU (~$1500-2500). THE CAR WAS RECENTLY UPGRADED TO FULL SELF DRIVE HARDWARE (PAID FOR IN 2016) AND OTHERS HAVE REPORTED THAT THIS CONTRIBUTES TO THE MEMORY DYING, SO WE CONTEND THIS DESIGN FLAW SHOULD BE REPAIRED BY TESLA FOR FREE.