NHTSA Complaint #11352435 — 2013 FORD F-150

WHILE DRIVING FROM OHIO BACK TO NORTH CAROLINA, MY WIFE AND I WERE TRAVELLING AT 75 MPH WHEN SUDDENLY AND WITHOUT WARNING MY TRUCK ABRUPTLY STALLED TO 5 MPH WITH NO POWER FROM THE ACCELERATOR. I MANAGED TO GET THE TRUCK OUT OF THE HIGH SPEED LANE ON A TWO LANE HIGHWAY AND ON TO THE SIDE OF THE ROAD. I TURNED THE TRUCK OFF. A FEW MINUTES LATER, I TURNED THE TRUCK BACK ON AND ALL FUNCTION RESUMED. THIS HAS HAPPENED IN THE PAST, BUT WHEN I TOOK IT IN FOR WORK THERE WAS NO ISSUE REPORTED OR READ AND THE ERROR COULD NOT BE REPLICATED. THE TRUCK WAS TOWED TO A FORD DEALERSHIP. SERVICE INFORMED ME I HAD A BAD THROTTLE BODY. THIS TRUCK WAS PART OF A "CUSTOMER SATISFACTION PROGRAM" RUN IN 2013 FOR A BAD THROTTLE BODY AND TOTAL LOSS OF ACCELERATION. MY TRUCK RECEIVED THE REPAIR IN 2014 VOIDING THE THROTTLE BODY 10 YEAR OR 150,000 MILE WARRANTY. THE SAFETY CONCERN REMAINS AND IS ENDANGERING MY LIFE, MY WIFE, AND OUR FUTURE CHILD. THE PART MIGHT BE REPLACED WITHOUT FIXING THE PROBLEM. AN ELECTRICAL ISSUE MAY KEEP THIS VEHICLE HAVING REOCCURRENCES. THIS HAS ME VERY CONCERNED ABOUT A SERVICE THAT DOES NOT INCREASE VEHICLE SAFETY. AND BECAUSE OF THAT CONCERN I BEGAN TO INQUIRE IF ANYONE ELSE HAS HAD THIS ISSUE. IT TURNS OUT THAT IN 2015 A CLASS ACTION SUIT WAS FILED AGAINST FORD AND SETTLED ON INDIVIDUAL BASISES (JANIS BENKLE ET AL V FORD MOTOR COMPANY). CURRENTLY, THERE ARE NO PROGRAMS TO ASSIST OWNERS LIKE MYSELF IN THIS SITUATION. THE ORIGINAL PROGRAM IS NO LONGER VALID AND THE REPAIR PERFORMED WAS ONLY GOOD FOR ONE TIME (THAT REPAIR APPARENTLY WOULD NOT SOLVE THE SAFETY CONCERN AS OTHERS HAVE STATED THAT THE PROBLEM PERSISTED AFTER A NEW THROTTLE BODY WAS PUT IN). I HAVE SOUGHT OUT AN AUDIENCE WITH THE "ZONE MANAGER". HOWEVER, I HAVE BEEN INFORMED THAT IS IMPOSSIBLE AS CUSTOMER CARE WILL NOT GIVE THAT INFORMATION AND NEITHER WILL THE DEALERSHIP.