NHTSA Complaint #11352376 — 2012 HYUNDAI VELOSTER

I WAS LOSING OIL WITHOUT AN OBVIOUS OIL LEAK. THE PSI IN THE 3RD CYLINDER WAS 90 AND WHEN SPARK PLUGS WERE REPLACED THE NEW ONES WERE COVERED IN OIL. I WAS TOLD I NEEDED A NEW ENGINE. I CONTACTED HYUNDAI AND THEY TOLD ME TO TAKE IT TO A CERTIFIED HYUNDAI MECHANIC AND HAVE THEM DIAGNOSE IT AND SUBMIT A REPAIR ASSISTANCE REQUEST AS I WAS THE SECOND OWNER AND THE CAR IS 8 YEARS OLD WITH 80,000 MILES. IT COST $700 FOR THE DIAGNOSTIC AND I WAS TOLD I NEEDED A NEW ENGINE. HYUNDAI DENIED THE REPAIR ASSISTANCE REQUEST AND I HAD TO PAY $700 FOR THE DIAGNOSTIC. NEITHER THE REPAIR SHOP OR HYUNDAI THOUGHT TO TELL ME THAT I SHOULD DO AN OIL CONSUMPTION TEST BECAUSE DOING SO WOULD HAVE LIKELY MADE HYUNDAI RESPONSIBLE LIKE MANY OF THE OTHER ENGINE RECALLS THEY ARE DEALING WITH. I HAVE SINCE HAD TO REPLACE THE ENGINE MYSELF.